In case you happen to misplace your baggage or your belongings in any of the terminals at CSMIA, please do not worry. All the agencies at the airport are expected to deposit any unclaimed goods under the Lost & found property through the Duty Terminal Manager. The Goods are deposited after duly recording the contents, description, date & time of deposition and the depositors signature.
All unclaimed items shall be transferred to warehouse post 24hrs or at 0900hrs next day whichever is earlier and can be reclaimed back by the passenger or by someone who’s authorized by passenger between 0930 – 1730hrs (Except on 2nd & 4th Saturday, Sunday & Public holidays). All perishable items including liquids will be kept in safe custody up to 48 hours / expiry date whichever is earlier and then disposed of under the approval of Duty Terminal Manager.
Baggage handling & delivery at CSMIA is a responsibility of airlines from the point of check-in to the point of collection. If anything is left on an aircraft, respective airlines should be contacted immediately.
The operating window to claim items left behind at any terminal, is between 0930 hrs to 1730 hrs. (monday to saturday).
For Lost & Found collection, please contact:
Ground Transportation Lobby - Level 1
Mumbai International Airport
Passengers can also contact MIAL Terminal Operations team via email (email@example.com) or call on the following numbers: