PASSENGER TRAVEL INFORMATION

Domestic Departures

Check-in process

Disclaimer: Passengers are advised to refer to the respective state guidelines for more information

  • All employees are screened before they start their duties and are specifically trained on best practices against COVID-19
  • We conduct regular sanitization and fumigation of all areas and surfaces, with special emphasis on frequently used touch points
  • Mats and carpets are soaked with bleach at the entry gates for disinfecting footwear
  • Sanitisers are placed for use throughout the airport right from the entry to boarding gate
  • Maintain social distancing through distinctive floor markers
  • F&B counters are audited daily to ensure food safety and hygiene standards. We encourage contactless interactions right from viewing the menu to payment exchange
  • Taxis are sanitized and all taxi drivers are temperature screened

What should passengers do?
Follow all preventive measures laid down for your safety:

  • Web check-in before reaching the airport for departure
  • Generate baggage tag or paste the PNR and sector details on the luggage
  • Limit the luggage to 1 check-in and 1 cabin baggage
  • Report at the airport two hours before departure
  • Wear face mask and follow physical distancing throughout the airport
  • Limit the use of baggage trolley as far as possible
  • Temperature screening of passengers at the entry gate
  • Verification of the boarding pass and ID proof by CISF at the entry gate
  • Display the status of Aarogya Setu App* at the entry gate
  • In absence of Aarogya Setu App, fill-in the self-declaration form at the entry gate
  • Passenger to drop the luggage at the self-baggage drop or check-in counters (An electronic receipt shall be sent to the passenger)
  • Contactless entry into security check through e-gate
  • Passenger to dispose of all the biohazardous material like used masks, gloves, tissues etc. in the yellow-coloured disposable bins placed at strategic locations
  • Avoid sitting on chairs demarcated to maintain social distance
  • Temperature screening at the boarding gate
  • Self-scanning of the boarding pass at the boarding gate and display of ID proof

*Children below 14 years of age are exempted

At CSMIA, domestic operations are spread across 2 terminals; details for same are mentioned below. Please ensure you go to the respective terminals. In case there are any queries, or if you need any assistance, you may contact our customer care number at: +91 22 66851010.