At CSMIA Airport Information

COVID Faq's

Last updated on: 08.08.2020

1. What are the quarantine rules in Mumbai for passengers arriving at Mumbai Airport on Vande Bharat mission flights/repatriation flights?

As per the guidelines issued by Ministry of Health and Family Welfare, all passengers are subject to mandatory quarantine for 14 days i.e. 7 days paid institutional quarantine at their own cost, followed by 7 days isolation at home with self-monitoring of health. Further, Air Suvidha Self Reporting Form needs to be be mandatorily filled by all passengers arriving from abroad irrespective of their airport of arrival in India. Accordingly, all International arriving passengers should submit Air Suvidha Self Reporting Form on the Air Suvidha online portal (hosted on www.newdelhiairport.in), at least 72 hours before the scheduled travel.

2. What are the travel guidelines for passengers arriving on domestic sector flights?

As per the guidelines issued by the government, asymptomatic passengers arriving on domestic flights require to undergo 14 (fourteen) days of home quarantine. If it is a returning/onward journey within 7 days then no quarantine.For updated information on quarantine rules for domestic flights, please visit https://www.civilaviation.gov.in/en/covid-19

3. Is it possible for International arriving passengers to apply for exemptions from institutional quarantine?
Travelers may seek exemption from institutional quarantine by applying on Air Suvidha online portal and by submitting a negative RT-PCR test report on arrival. This test should have been conducted within 96 hours prior to undertaking the journey. An authentic test report should be uploaded on the Air Suvidha online portal for consideration. Also, based on the submission of information on the Air Suvidha online portal, passengers with special cases of human distress such as pregnancy, death in family, serious illness and parent(s) with children of the age of 10 years or below, may be permitted for home quarantine for 14 days. Please visit guidelines issued by Ministry of Health and Family Welfare
4. What are the road transport options available for passengers arriving on Vande Bharat mission flights?

Passengers arriving on Vande Bharat can avail car rental services and state-operated bus transport. The service can only be booked on arrival post completion of MCGM related formalities. The details of authorized car rental operators are provided below:
Akbar Travels of India Car Rental Services
Shree Sai Car Rental Services

5. Can international arriving passengers use their own vehicle for travelling within/outside the state of Maharashtra?

Passengers shall use ground transport vehicle from authorized service providers offering services at the airport. Unless otherwise approved by MCGM authorities for special/emergency cases, passengers are not allowed to use their own vehicle or car rental services from entities other than those permitted by authorities to for transporting passengers arriving in International (Vande Bharat Mission/Repatriation flights).

6. What are the options available for hotel stay under institutional quarantine?

MCGM has designated hotel where quarantine facility is provided for passengers arriving on international flights. Based on the availability of hotel rooms, the list of authorised hotels is maintained with MCGM authorities and passengers may choose any hotel as per their budget and convenience.

7. Can I avail porter services on arrival?

Pranaam provides Skycap Services, a paid porter services for passengers who need help with the check-in baggage upon arrival on a domestic flight at Mumbai Airport. Passengers can book Skycap Services on https://Pranaam.csia.in for availing assistance from check-in baggage collection/Baggage Carousel till car parking/taxi pick-up zone.

8. Are passengers allowed to board domestic flights after arriving from international destinations on Vande Bharat mission /repatriation flights?

Only those International arriving passengers who have received prior permission for exemption from Institutional quarantine through Air Suvidha online portal, will be allowed to board domestic flights.

9. Can passengers avail Pranaam services at Mumbai Airport?

Pranaam Services refer to paid meet and assist service at Mumbai Airport. The services are operational and can be availed by all passengers with prior booking on arrival and departure. It helps its guests with airport and airline procedures and ensures a smooth and hassle-free transit for all guests with warmth and care. Services are available for booking on www.pranaam.csia.in

10. Is it mandatory to have Aarogya Setu app?

Aarogya Setu app is a tracking app. It is designed to track users that may have the coronavirus infection thereby enabling its registered users to be notified, traced and suitably supported. It also functions as an indicator of whether or not a user has been infected or likely to be infected. It is mandatory for everyone including personnel working at the airport and passengers, to have the Aarogya Setu app installed on their mobile before entering the airport premises.

11. Is it safe to travel if the status on Aarogya Setu app shows red?

Passengers with Red display on Aarogya Setu app are advised not to travel and to maintain complete isolation to mitigating any possibility of spread of COVID-19. Please also note that Passengers with Red display on Aarogya Setu app will not be allowed to enter the airport terminal premises. However, the Passengers with Green and Orange display will be allowed to enter the terminal building post successful completion of the entry process along with thermal scanning. To download the app, refer link https://web.Swaraksha.gov.in/in

12. When will international commercial flight operations resume at Mumbai Airport?

As per the circular published by Directorate General of Civil Aviation (DGCA) https://dgca.gov.in/digigov-portal/, scheduled International commercial passenger services are suspended until 31st July 2020. This restriction shall not apply to International all cargo-operations and flights specifically approved by DGCA.

13. Are retail and f&b outlets operational at the airport?

Limited Retail and F&B outlets are operational at Airport for passengers serving on Domestic and International Flights. All necessary precautions for safety and hygiene are taken at all operational outlets for serving passengers.

14. Can passengers access lounges and airport hotel at Mumbai Airport?

Lounge services can be availed by passengers departing on domestic flights. Passengers can visit the GVK Lounge and the Travelers Lounge as may be applicable. Airport Hotel (Nirata Airport Transit Hotel & Lounge) is also operational. Passengers with a valid ticket can book a hotel stay. For more details about hotel booking and stay options at the airport, please visit https://www.nirantahotels.com/

15. Can travellers park their private cars for more than 24 hours at airport parking and what are the charges?

Passengers can avail long term parking at Mumbai Airport. Please share your requirement with parking manager on vehicle.parking@gvk.com for availing the long term (more than 24 hours) parking facility at Mumbai Airport.

16. Is there any resting facility for passengers arriving at airport by road from other cities much early than their flight departure?

"Passengers arriving in Mumbai much before the flight departure time should make necessary arrangements for rest/hotel stay as may be convenient. In addition to hotels available near airport, such passengers may choose to book a stay with Niranta Transit Hotel located inside Terminal 2. For more details about hotel booking and stay options at the airport, please visit https://www.nirantahotels.com/

17. How early one should arrive at airport for a departure flight?

We recommend passengers to reach the airport at least 2 hours and 4 hours prior to the STD (Standard Time to Departure) of their Domestic and International flight respectively.

18. Is there any change in airport entry/check-in process?

In order to ensure passenger safety various measure have been taken at the airport. However, there is no major change in process. Passengers to enter from departure entry gate designated to their airline. It may please be noted that the passenger(s):

  • Should have completed the web-checking before arriving at the airport;
  • Shall have to go through thermal scanning successfully as per the Government guidelines. Any passengers with symptom of COVID-19 infection will not be allowed to enter the airport terminal building.
  • Should have Aarogya Setu App installed on their mobile phones before reaching the airport.
  • May be required to provide self-declaration about their health and well-being.
  • Are advised to go through the Govt. guidelines and confirm the flight status with their respective airlines before leaving for the airport.
  • He/she should also download the baggage tag/baggage identification number.
  • Further, passengers with symptoms like cold, cough, fever, difficulty in breathing, body ache etc are not allowed to enter airport premises and will not be allowed to travel.
19. How early/prior to std flight time, passenger are allowed to enter in the terminal building?

Entry to the airport is controlled by the Central Industrial Security Force (CISF) and generally passengers are allowed to enter the terminal building 4 hours prior to the STD of the domestic flight time and 4-5 hours prior to the STD of an International Flight. Entry of passengers travelling on Vande Bharat mission flights/repatriation flights is generally subject to opening of check-in counter of airlines. Also, in case of any major delay in such International departing flights, passengers may not be permitted to enter the terminal building.

20. What information is being captured in self-declaration form?

Self-declaration is an undertaking from passenger in adherence to the health protocol as prescribed by GOI:

  • Not residing in any containment zone
  • Not suffering from any fever/cough/any respiratory distress
  • Not under quarantine
  • If any of the above mentioned symptoms are developed, we urge you to contact the concerned health authorities immediately
  • Not tested COVID-19 positive in last 2 months
  • Eligible to travel as per extant norms
  • Make mobile number/contact details available to the airlines whenever required by them
  • Understand that if air journey is undertaken without meeting eligibility criteria is liable to penal action
  • Undertake to adhere to the health protocol prescribed by the State.
21. Can a passenger purchase protective gear/equipment commonly known as personal protective equipment (ppe) such as suitable face mask, face shield and goggles, hand gloves etc. For COVID-19 precautions at airport?

It is recommended that all passengers should wear protective gears/equipment at all times during their travel. In the event of additional requirements of PPE, passengers can purchase the same at pharmacy stores located at the airport at various locations as provided below:

  • Apollo Pharmacy Near Terminal Entry Gate no. 6, Terminal 2
  • Apollo Pharmacy Near Information Counter, Check-in hall, Terminal 2
  • Apollo Pharmacy Near Post Security Check area, Terminal 2
  • Apollo Pharmacy Near Exit Gate A and Gate B, Terminal 2 Arrivals
22. What are the hygiene protocol maintained at airport?

CSMIA has taken various precautionary measures for the safety of its personnel and passengers to prevent COVID-19 spread including:

  • Thermal screening of all passengers and staff;
  • Availability of hand sanitizers at all touch points;
  • Pre-planned seating arrangements in all areas to ensure social distancing
  • Regular sanitization of assets at all touch points;
  • Ensuring strict compliance of social distancing norms by the passengers and staff to minimize direct contact;
  • Pre-planned seating arrangements in all areas to ensure social distancing
  • Arrangement for proper disposing of used masks, face shields, gloves and PPEs etc.; and
  • Sufficient availability of face masks, gloves & hand sanitizers at the pharmacy outlets at the airport.
  • Sanitization mats available at the departure entry gates for sanitization of shoes.
23. When do the International commercial flight operations resume at Mumbai Airport?

The scheduled International commercial passenger services are suspended until 31st August 2020. This restriction shall not apply to International all cargo-operations and flights specifically approved by the DGCA.

1. What are the quarantine rules in Mumbai for passengers arriving at Mumbai Airport on Vande Bharat mission flights/repatriation flights?

As per the guidelines issued by Ministry of Health and Family Welfare, all passengers are subject to mandatory quarantine for 14 days i.e. 7 days paid institutional quarantine at their own cost, followed by 7 days isolation at home with self-monitoring of health. Further, Air Suvidha Self Reporting Form needs to be be mandatorily filled by all passengers arriving from abroad irrespective of their airport of arrival in India. Accordingly, all International arriving passengers should submit Air Suvidha Self Reporting Form on the Air Suvidha online portal (hosted on www.newdelhiairport.in), at least 72 hours before the scheduled travel.

2. What are the travel guidelines for passengers arriving on domestic sector flights?

As per the guidelines issued by the government, asymptomatic passengers arriving on domestic flights require to undergo 14 (fourteen) days of home quarantine. If it is a returning/onward journey within 7 days then no quarantine.For updated information on quarantine rules for domestic flights, please visit https://www.civilaviation.gov.in/en/covid-19

3. Is it possible for International arriving passengers to apply for exemptions from institutional quarantine?
Travelers may seek exemption from institutional quarantine by applying on Air Suvidha online portal and by submitting a negative RT-PCR test report on arrival. This test should have been conducted within 96 hours prior to undertaking the journey. An authentic test report should be uploaded on the Air Suvidha online portal for consideration. Also, based on the submission of information on the Air Suvidha online portal, passengers with special cases of human distress such as pregnancy, death in family, serious illness and parent(s) with children of the age of 10 years or below, may be permitted for home quarantine for 14 days. Please visit guidelines issued by Ministry of Health and Family Welfare
4. What are the road transport options available for passengers arriving on Vande Bharat mission flights?

Passengers arriving on Vande Bharat can avail car rental services and state-operated bus transport. The service can only be booked on arrival post completion of MCGM related formalities. The details of authorized car rental operators are provided below:
Akbar Travels of India Car Rental Services
Shree Sai Car Rental Services

5. Can international arriving passengers use their own vehicle for travelling within/outside the state of Maharashtra?

Passengers shall use ground transport vehicle from authorized service providers offering services at the airport. Unless otherwise approved by MCGM authorities for special/emergency cases, passengers are not allowed to use their own vehicle or car rental services from entities other than those permitted by authorities to for transporting passengers arriving in International (Vande Bharat Mission/Repatriation flights).

6. What are the options available for hotel stay under institutional quarantine?

MCGM has designated hotel where quarantine facility is provided for passengers arriving on international flights. Based on the availability of hotel rooms, the list of authorised hotels is maintained with MCGM authorities and passengers may choose any hotel as per their budget and convenience.

7. Can I avail porter services on arrival?

Pranaam provides Skycap Services, a paid porter services for passengers who need help with the check-in baggage upon arrival on a domestic flight at Mumbai Airport. Passengers can book Skycap Services on https://Pranaam.csia.in for availing assistance from check-in baggage collection/Baggage Carousel till car parking/taxi pick-up zone.

8. Are passengers allowed to board domestic flights after arriving from international destinations on Vande Bharat mission /repatriation flights?

Only those International arriving passengers who have received prior permission for exemption from Institutional quarantine through Air Suvidha online portal, will be allowed to board domestic flights.

9. Can passengers avail Pranaam services at Mumbai Airport?

Pranaam Services refer to paid meet and assist service at Mumbai Airport. The services are operational and can be availed by all passengers with prior booking on arrival and departure. It helps its guests with airport and airline procedures and ensures a smooth and hassle-free transit for all guests with warmth and care. Services are available for booking on www.pranaam.csia.in

10. Is it mandatory to have Aarogya Setu app?

Aarogya Setu app is a tracking app. It is designed to track users that may have the coronavirus infection thereby enabling its registered users to be notified, traced and suitably supported. It also functions as an indicator of whether or not a user has been infected or likely to be infected. It is mandatory for everyone including personnel working at the airport and passengers, to have the Aarogya Setu app installed on their mobile before entering the airport premises.

11. Is it safe to travel if the status on Aarogya Setu app shows red?

Passengers with Red display on Aarogya Setu app are advised not to travel and to maintain complete isolation to mitigating any possibility of spread of COVID-19. Please also note that Passengers with Red display on Aarogya Setu app will not be allowed to enter the airport terminal premises. However, the Passengers with Green and Orange display will be allowed to enter the terminal building post successful completion of the entry process along with thermal scanning. To download the app, refer link https://web.Swaraksha.gov.in/in

12. When do the International commercial flight operations resume at Mumbai Airport?

The scheduled International commercial passenger services are suspended until 31st August 2020. This restriction shall not apply to International all cargo-operations and flights specifically approved by the DGCA.

1. Are passengers allowed to board domestic flights after arriving from international destination on Vande Bharat mission /repatriation flights?

As per the current guidelines, passengers are forbidden to board the domestic flight after arriving on International (Vande Bharat Mission/Repatriation) flight. However, passengers falling in certain categories (https://csmia.aero/assets/images/covid-19/20200616-MCGM-Letter-on-Exemptions-on-Quarantine.pdf) may be exempted and allowed to board a domestic flight. We encourage all such passengers to take prior approval from the relevant authorities including their home state and Municipal Cooperation of Greater Mumbai (Maharashtra Government) before they board the flight from their origin.

2. Can passengers avail Pranaam services at Mumbai Airport?

Pranaam Services refer to paid meet and assist service at Mumbai Airport. The services are operational and can be availed by all passengers with prior booking on arrival and departure. It helps its guests with airport and airline procedures and ensures a smooth and hassle-free transit for all guests with warmth and care. Services are available for booking on www.pranaam.csia.in

3. Is it mandatory to have Aarogya Setu app?

Aarogya Setu app is a tracking app. It is designed to track users that may have the coronavirus infection thereby enabling its registered users to be notified, traced and suitably supported. It also functions as an indicator of whether or not a user has been infected or likely to be infected. It is mandatory for everyone including personnel working at the airport and passengers, to have the Aarogya Setu app installed on their mobile before entering the airport premises.

4. Is it safe to travel if the status on Aarogya Setu app shows red?

Passengers with Red display on Aarogya Setu app are advised not to travel and to maintain complete isolation to mitigating any possibility of spread of COVID-19. Please also note that Passengers with Red display on Aarogya Setu app will not be allowed to enter the airport terminal premises. However, the Passengers with Green and Orange display will be allowed to enter the terminal building post successful completion of the entry process along with thermal scanning. To download the app, refer link https://web.Swaraksha.gov.in/in

5. When will international commercial flight operations resume at Mumbai Airport?

As per the circular published by Directorate General of Civil Aviation (DGCA) https://dgca.gov.in/digigov-portal/, scheduled International commercial passenger services are suspended until 31st July 2020. This restriction shall not apply to International all cargo-operations and flights specifically approved by DGCA.

6. Are retail and f&b outlets operational at the airport?

Limited Retail and F&B outlets are operational at Airport for passengers serving on Domestic and International Flights. All necessary precautions for safety and hygiene are taken at all operational outlets for serving passengers.

7. Can passengers access lounges and airport hotel at Mumbai Airport?

Lounge services can be availed by passengers departing on domestic flights. Passengers can visit the GVK Lounge and the Travelers Lounge as may be applicable. Airport Hotel (Nirata Airport Transit Hotel & Lounge) is also operational. Passengers with a valid ticket can book a hotel stay. For more details about hotel booking and stay options at the airport, please visit https://www.nirantahotels.com/

8. Can travellers park their private cars for more than 24 hours at airport parking and what are the charges?

Passengers can avail long term parking at Mumbai Airport. Please share your requirement with parking manager on vehicle.parking@gvk.com for availing the long term (more than 24 hours) parking facility at Mumbai Airport.

9. Is there any resting facility for passengers arriving at airport by road from other cities much early than their flight departure?

"Passengers arriving in Mumbai much before the flight departure time should make necessary arrangements for rest/hotel stay as may be convenient. In addition to hotels available near airport, such passengers may choose to book a stay with Niranta Transit Hotel located inside Terminal 2. For more details about hotel booking and stay options at the airport, please visit https://www.nirantahotels.com/

10. How early one should arrive at airport for a departure flight?

We recommend passengers to reach the airport at least 2 hours and 4 hours prior to the STD (Standard Time to Departure) of their Domestic and International flight respectively.

11. Is there any change in airport entry/check-in process?

In order to ensure passenger safety various measure have been taken at the airport. However, there is no major change in process. Passengers to enter from departure entry gate designated to their airline. It may please be noted that the passenger(s):

  • Should have completed the web-checking before arriving at the airport;
  • Shall have to go through thermal scanning successfully as per the Government guidelines. Any passengers with symptom of COVID-19 infection will not be allowed to enter the airport terminal building.
  • Should have Aarogya Setu App installed on their mobile phones before reaching the airport.
  • May be required to provide self-declaration about their health and well-being.
  • Are advised to go through the Govt. guidelines and confirm the flight status with their respective airlines before leaving for the airport.
  • He/she should also download the baggage tag/baggage identification number.
  • Further, passengers with symptoms like cold, cough, fever, difficulty in breathing, body ache etc are not allowed to enter airport premises and will not be allowed to travel.
12. How early/prior to std flight time, passenger are allowed to enter in the terminal building?

Entry to the airport is controlled by the Central Industrial Security Force (CISF) and generally passengers are allowed to enter the terminal building 4 hours prior to the STD of the domestic flight time and 4-5 hours prior to the STD of an International Flight. Entry of passengers travelling on Vande Bharat mission flights/repatriation flights is generally subject to opening of check-in counter of airlines. Also, in case of any major delay in such International departing flights, passengers may not be permitted to enter the terminal building.

13. What information is being captured in self-declaration form?

Self-declaration is an undertaking from passenger in adherence to the health protocol as prescribed by GOI:

  • Not residing in any containment zone
  • Not suffering from any fever/cough/any respiratory distress
  • Not under quarantine
  • If any of the above mentioned symptoms are developed, we urge you to contact the concerned health authorities immediately
  • Not tested COVID-19 positive in last 2 months
  • Eligible to travel as per extant norms
  • Make mobile number/contact details available to the airlines whenever required by them
  • Understand that if air journey is undertaken without meeting eligibility criteria is liable to penal action
  • Undertake to adhere to the health protocol prescribed by the State.
14. Can a passenger purchase protective gear/equipment commonly known as personal protective equipment (ppe) such as suitable face mask, face shield and goggles, hand gloves etc. For COVID-19 precautions at airport?

It is recommended that all passengers should wear protective gears/equipment at all times during their travel. In the event of additional requirements of PPE, passengers can purchase the same at pharmacy stores located at the airport at various locations as provided below:

  • Apollo Pharmacy Near Terminal Entry Gate no. 6, Terminal 2
  • Apollo Pharmacy Near Information Counter, Check-in hall, Terminal 2
  • Apollo Pharmacy Near Post Security Check area, Terminal 2
  • Apollo Pharmacy Near Exit Gate A and Gate B, Terminal 2 Arrivals
1. What are the quarantine rules in Mumbai for passengers arriving at Mumbai Airport on Vande Bharat mission flights/repatriation flights?

As per the guidelines issued by Ministry of Health and Family Welfare, all passengers are subject to mandatory quarantine for 14 days i.e. 7 days paid institutional quarantine at their own cost, followed by 7 days isolation at home with self-monitoring of health. Further, Air Suvidha Self Reporting Form needs to be be mandatorily filled by all passengers arriving from abroad irrespective of their airport of arrival in India. Accordingly, all International arriving passengers should submit Air Suvidha Self Reporting Form on the Air Suvidha online portal (hosted on www.newdelhiairport.in), at least 72 hours before the scheduled travel.

2. What are the travel guidelines for passengers arriving on domestic sector flights?

As per the guidelines issued by the government, asymptomatic passengers arriving on domestic flights require to undergo 14 (fourteen) days of home quarantine. If it is a returning/onward journey within 7 days then no quarantine.For updated information on quarantine rules for domestic flights, please visit https://www.civilaviation.gov.in/en/covid-19

3. Is it possible for International arriving passengers to apply for exemptions from institutional quarantine?
Travelers may seek exemption from institutional quarantine by applying on Air Suvidha online portal and by submitting a negative RT-PCR test report on arrival. This test should have been conducted within 96 hours prior to undertaking the journey. An authentic test report should be uploaded on the Air Suvidha online portal for consideration. Also, based on the submission of information on the Air Suvidha online portal, passengers with special cases of human distress such as pregnancy, death in family, serious illness and parent(s) with children of the age of 10 years or below, may be permitted for home quarantine for 14 days. Please visit guidelines issued by Ministry of Health and Family Welfare for detailed information.
4. What are the road transport options available for passengers arriving on Vande Bharat mission flights?

Passengers arriving on Vande Bharat can avail car rental services and state-operated bus transport. The service can only be booked on arrival post completion of MCGM related formalities. The details of authorized car rental operators are provided below:
Akbar Travels of India Car Rental Services
Shree Sai Car Rental Services

5. Can international arriving passengers use their own vehicle for travelling within/outside the state of Maharashtra?

Passengers shall use ground transport vehicle from authorized service providers offering services at the airport. Unless otherwise approved by MCGM authorities for special/emergency cases, passengers are not allowed to use their own vehicle or car rental services from entities other than those permitted by authorities to for transporting passengers arriving in International (Vande Bharat Mission/Repatriation flights).

6. What are the options available for hotel stay under institutional quarantine?

MCGM has designated hotel where quarantine facility is provided for passengers arriving on international flights. Based on the availability of hotel rooms, the list of authorised hotels is maintained with MCGM authorities and passengers may choose any hotel as per their budget and convenience.

7. Can I avail porter services on arrival?

Pranaam provides Skycap Services, a paid porter services for passengers who need help with the check-in baggage upon arrival on a domestic flight at Mumbai Airport. Passengers can book Skycap Services on https://Pranaam.csia.in for availing assistance from check-in baggage collection/Baggage Carousel till car parking/taxi pick-up zone.

8. Are passengers allowed to board domestic flights after arriving from international destinations on Vande Bharat mission /repatriation flights?

Only those International arriving passengers who have received prior permission for exemption from Institutional quarantine through Air Suvidha online portal, will be allowed to board domestic flights.

9. Can passengers avail Pranaam services at Mumbai Airport?

Pranaam Services refer to paid meet and assist service at Mumbai Airport. The services are operational and can be availed by all passengers with prior booking on arrival and departure. It helps its guests with airport and airline procedures and ensures a smooth and hassle-free transit for all guests with warmth and care. Services are available for booking on www.pranaam.csia.in

10. Is it mandatory to have Aarogya Setu app?

Aarogya Setu app is a tracking app. It is designed to track users that may have the coronavirus infection thereby enabling its registered users to be notified, traced and suitably supported. It also functions as an indicator of whether or not a user has been infected or likely to be infected. It is mandatory for everyone including personnel working at the airport and passengers, to have the Aarogya Setu app installed on their mobile before entering the airport premises.

11. Is it safe to travel if the status on Aarogya Setu app shows red?

Passengers with Red display on Aarogya Setu app are advised not to travel and to maintain complete isolation to mitigating any possibility of spread of COVID-19. Please also note that Passengers with Red display on Aarogya Setu app will not be allowed to enter the airport terminal premises. However, the Passengers with Green and Orange display will be allowed to enter the terminal building post successful completion of the entry process along with thermal scanning. To download the app, refer link https://web.Swaraksha.gov.in/in

12. When will international commercial flight operations resume at Mumbai Airport?

As per the circular published by Directorate General of Civil Aviation (DGCA) https://dgca.gov.in/digigov-portal/, scheduled International commercial passenger services are suspended until 31st July 2020. This restriction shall not apply to International all cargo-operations and flights specifically approved by DGCA.

13. Are retail and f&b outlets operational at the airport?

Limited Retail and F&B outlets are operational at Airport for passengers serving on Domestic and International Flights. All necessary precautions for safety and hygiene are taken at all operational outlets for serving passengers.

14. Can passengers access lounges and airport hotel at Mumbai Airport?

Lounge services can be availed by passengers departing on domestic flights. Passengers can visit the GVK Lounge and the Travelers Lounge as may be applicable. Airport Hotel (Nirata Airport Transit Hotel & Lounge) is also operational. Passengers with a valid ticket can book a hotel stay. For more details about hotel booking and stay options at the airport, please visit https://www.nirantahotels.com/

15. Can travellers park their private cars for more than 24 hours at airport parking and what are the charges?

Passengers can avail long term parking at Mumbai Airport. Please share your requirement with parking manager on vehicle.parking@gvk.com for availing the long term (more than 24 hours) parking facility at Mumbai Airport.

16. Is there any resting facility for passengers arriving at airport by road from other cities much early than their flight departure?

"Passengers arriving in Mumbai much before the flight departure time should make necessary arrangements for rest/hotel stay as may be convenient. In addition to hotels available near airport, such passengers may choose to book a stay with Niranta Transit Hotel located inside Terminal 2. For more details about hotel booking and stay options at the airport, please visit https://www.nirantahotels.com/

17. How early one should arrive at airport for a departure flight?

We recommend passengers to reach the airport at least 2 hours and 4 hours prior to the STD (Standard Time to Departure) of their Domestic and International flight respectively.

18. Is there any change in airport entry/check-in process?

In order to ensure passenger safety various measure have been taken at the airport. However, there is no major change in process. Passengers to enter from departure entry gate designated to their airline. It may please be noted that the passenger(s):

  • Should have completed the web-checking before arriving at the airport;
  • Shall have to go through thermal scanning successfully as per the Government guidelines. Any passengers with symptom of COVID-19 infection will not be allowed to enter the airport terminal building.
  • Should have Aarogya Setu App installed on their mobile phones before reaching the airport.
  • May be required to provide self-declaration about their health and well-being.
  • Are advised to go through the Govt. guidelines and confirm the flight status with their respective airlines before leaving for the airport.
  • He/she should also download the baggage tag/baggage identification number.
  • Further, passengers with symptoms like cold, cough, fever, difficulty in breathing, body ache etc are not allowed to enter airport premises and will not be allowed to travel.
19. How early/prior to std flight time, passenger are allowed to enter in the terminal building?

Entry to the airport is controlled by the Central Industrial Security Force (CISF) and generally passengers are allowed to enter the terminal building 4 hours prior to the STD of the domestic flight time and 4-5 hours prior to the STD of an International Flight. Entry of passengers travelling on Vande Bharat mission flights/repatriation flights is generally subject to opening of check-in counter of airlines. Also, in case of any major delay in such International departing flights, passengers may not be permitted to enter the terminal building.

20. What information is being captured in self-declaration form?

Self-declaration is an undertaking from passenger in adherence to the health protocol as prescribed by GOI:

  • Not residing in any containment zone
  • Not suffering from any fever/cough/any respiratory distress
  • Not under quarantine
  • If any of the above mentioned symptoms are developed, we urge you to contact the concerned health authorities immediately
  • Not tested COVID-19 positive in last 2 months
  • Eligible to travel as per extant norms
  • Make mobile number/contact details available to the airlines whenever required by them
  • Understand that if air journey is undertaken without meeting eligibility criteria is liable to penal action
  • Undertake to adhere to the health protocol prescribed by the State.
21. Can a passenger purchase protective gear/equipment commonly known as personal protective equipment (ppe) such as suitable face mask, face shield and goggles, hand gloves etc. For COVID-19 precautions at airport?

It is recommended that all passengers should wear protective gears/equipment at all times during their travel. In the event of additional requirements of PPE, passengers can purchase the same at pharmacy stores located at the airport at various locations as provided below:

  • Apollo Pharmacy Near Terminal Entry Gate no. 6, Terminal 2
  • Apollo Pharmacy Near Information Counter, Check-in hall, Terminal 2
  • Apollo Pharmacy Near Post Security Check area, Terminal 2
  • Apollo Pharmacy Near Exit Gate A and Gate B, Terminal 2 Arrivals
22. What are the hygiene protocol maintained at airport?

CSMIA has taken various precautionary measures for the safety of its personnel and passengers to prevent COVID-19 spread including:

  • Thermal screening of all passengers and staff;
  • Availability of hand sanitizers at all touch points;
  • Pre-planned seating arrangements in all areas to ensure social distancing
  • Regular sanitization of assets at all touch points;
  • Ensuring strict compliance of social distancing norms by the passengers and staff to minimize direct contact;
  • Pre-planned seating arrangements in all areas to ensure social distancing
  • Arrangement for proper disposing of used masks, face shields, gloves and PPEs etc.; and
  • Sufficient availability of face masks, gloves & hand sanitizers at the pharmacy outlets at the airport.
  • Sanitization mats available at the departure entry gates for sanitization of shoes.
1. What are the quarantine rules in Mumbai for passengers arriving at Mumbai Airport on Vande Bharat mission flights/repatriation flights?

As per the guidelines issued by Ministry of Health and Family Welfare, all passengers are subject to mandatory quarantine for 14 days i.e. 7 days paid institutional quarantine at their own cost, followed by 7 days isolation at home with self-monitoring of health. Further, Air Suvidha Self Reporting Form needs to be be mandatorily filled by all passengers arriving from abroad irrespective of their airport of arrival in India. Accordingly, all International arriving passengers should submit Air Suvidha Self Reporting Form on the Air Suvidha online portal (hosted on www.newdelhiairport.in), at least 72 hours before the scheduled travel.

2. Is it possible for International arriving passengers to apply for exemptions from institutional quarantine?
Travelers may seek exemption from institutional quarantine by applying on Air Suvidha online portal and by submitting a negative RT-PCR test report on arrival. This test should have been conducted within 96 hours prior to undertaking the journey. An authentic test report should be uploaded on the Air Suvidha online portal for consideration. Also, based on the submission of information on the Air Suvidha online portal, passengers with special cases of human distress such as pregnancy, death in family, serious illness and parent(s) with children of the age of 10 years or below, may be permitted for home quarantine for 14 days. Please visit guidelines issued by Ministry of Health and Family Welfare for detailed information.
3. What are the road transport options available for passengers arriving on Vande Bharat mission flights?

Passengers arriving on Vande Bharat can avail car rental services and state-operated bus transport. The service can only be booked on arrival post completion of MCGM related formalities. The details of authorized car rental operators are provided below:
Akbar Travels of India Car Rental Services
Shree Sai Car Rental Services

4. Can international arriving passengers use their own vehicle for travelling within/outside the state of Maharashtra?

Passengers shall use ground transport vehicle from authorized service providers offering services at the airport. Unless otherwise approved by MCGM authorities for special/emergency cases, passengers are not allowed to use their own vehicle or car rental services from entities other than those permitted by authorities to for transporting passengers arriving in International (Vande Bharat Mission/Repatriation flights).

5. What are the options available for hotel stay under institutional quarantine?

MCGM has designated hotel where quarantine facility is provided for passengers arriving on international flights. Based on the availability of hotel rooms, the list of authorised hotels is maintained with MCGM authorities and passengers may choose any hotel as per their budget and convenience.

6. Can I avail porter services on arrival?

Pranaam provides Skycap Services, a paid porter services for passengers who need help with the check-in baggage upon arrival on a domestic flight at Mumbai Airport. Passengers can book Skycap Services on https://Pranaam.csia.in for availing assistance from check-in baggage collection/Baggage Carousel till car parking/taxi pick-up zone.

7. Are passengers allowed to board domestic flights after arriving from international destinations on Vande Bharat mission /repatriation flights?

Only those International arriving passengers who have received prior permission for exemption from Institutional quarantine through Air Suvidha online portal, will be allowed to board domestic flights.

8. Can passengers avail Pranaam services at Mumbai Airport?

Pranaam Services refer to paid meet and assist service at Mumbai Airport. The services are operational and can be availed by all passengers with prior booking on arrival and departure. It helps its guests with airport and airline procedures and ensures a smooth and hassle-free transit for all guests with warmth and care. Services are available for booking on www.pranaam.csia.in

9. Is it mandatory to have Aarogya Setu app?

Aarogya Setu app is a tracking app. It is designed to track users that may have the coronavirus infection thereby enabling its registered users to be notified, traced and suitably supported. It also functions as an indicator of whether or not a user has been infected or likely to be infected. It is mandatory for everyone including personnel working at the airport and passengers, to have the Aarogya Setu app installed on their mobile before entering the airport premises.

10. Is it safe to travel if the status on Aarogya Setu app shows red?

Passengers with Red display on Aarogya Setu app are advised not to travel and to maintain complete isolation to mitigating any possibility of spread of COVID-19. Please also note that Passengers with Red display on Aarogya Setu app will not be allowed to enter the airport terminal premises. However, the Passengers with Green and Orange display will be allowed to enter the terminal building post successful completion of the entry process along with thermal scanning. To download the app, refer link https://web.Swaraksha.gov.in/in

11. Is there any resting facility for passengers arriving at airport by road from other cities much early than their flight departure?

"Passengers arriving in Mumbai much before the flight departure time should make necessary arrangements for rest/hotel stay as may be convenient. In addition to hotels available near airport, such passengers may choose to book a stay with Niranta Transit Hotel located inside Terminal 2. For more details about hotel booking and stay options at the airport, please visit https://www.nirantahotels.com/

12. How early one should arrive at airport for a departure flight?

We recommend passengers to reach the airport at least 2 hours and 4 hours prior to the STD (Standard Time to Departure) of their Domestic and International flight respectively.

13. Is there any change in airport entry/check-in process?

In order to ensure passenger safety various measure have been taken at the airport. However, there is no major change in process. Passengers to enter from departure entry gate designated to their airline. It may please be noted that the passenger(s):

  • Should have completed the web-checking before arriving at the airport;
  • Shall have to go through thermal scanning successfully as per the Government guidelines. Any passengers with symptom of COVID-19 infection will not be allowed to enter the airport terminal building.
  • Should have Aarogya Setu App installed on their mobile phones before reaching the airport.
  • May be required to provide self-declaration about their health and well-being.
  • Are advised to go through the Govt. guidelines and confirm the flight status with their respective airlines before leaving for the airport.
  • He/she should also download the baggage tag/baggage identification number.
  • Further, passengers with symptoms like cold, cough, fever, difficulty in breathing, body ache etc are not allowed to enter airport premises and will not be allowed to travel.
14. How early/prior to std flight time, passenger are allowed to enter in the terminal building?

Entry to the airport is controlled by the Central Industrial Security Force (CISF) and generally passengers are allowed to enter the terminal building 4 hours prior to the STD of the domestic flight time and 4-5 hours prior to the STD of an International Flight. Entry of passengers travelling on Vande Bharat mission flights/repatriation flights is generally subject to opening of check-in counter of airlines. Also, in case of any major delay in such International departing flights, passengers may not be permitted to enter the terminal building.

15. Can a passenger purchase protective gear/equipment commonly known as personal protective equipment (ppe) such as suitable face mask, face shield and goggles, hand gloves etc. For COVID-19 precautions at airport?

It is recommended that all passengers should wear protective gears/equipment at all times during their travel. In the event of additional requirements of PPE, passengers can purchase the same at pharmacy stores located at the airport at various locations as provided below:

  • Apollo Pharmacy Near Terminal Entry Gate no. 6, Terminal 2
  • Apollo Pharmacy Near Information Counter, Check-in hall, Terminal 2
  • Apollo Pharmacy Near Post Security Check area, Terminal 2
  • Apollo Pharmacy Near Exit Gate A and Gate B, Terminal 2 Arrivals
16. What are the hygiene protocol maintained at airport?

CSMIA has taken various precautionary measures for the safety of its personnel and passengers to prevent COVID-19 spread including:

  • Thermal screening of all passengers and staff;
  • Availability of hand sanitizers at all touch points;
  • Pre-planned seating arrangements in all areas to ensure social distancing
  • Regular sanitization of assets at all touch points;
  • Ensuring strict compliance of social distancing norms by the passengers and staff to minimize direct contact;
  • Pre-planned seating arrangements in all areas to ensure social distancing
  • Arrangement for proper disposing of used masks, face shields, gloves and PPEs etc.; and
  • Sufficient availability of face masks, gloves & hand sanitizers at the pharmacy outlets at the airport.
  • Sanitization mats available at the departure entry gates for sanitization of shoes.

For COVID-19 related queries please contact the following numbers/ email ids:
MCGM 24*7 helpline : 1916
Maharashtra State Helpline : +91-20-26127394
Govt. of India helpline : +91-11-23978046
Email Id : ncov2019@gov.in