As per the guidelines issued by Ministry of Health and Family Welfare, all passengers are subject to mandatory quarantine for 14 days i.e. 7 days paid institutional quarantine at their own cost, followed by 7 days isolation at home with self-monitoring of health. Further, Air Suvidha Self Reporting Form needs to be be mandatorily filled by all passengers arriving from abroad irrespective of their airport of arrival in India. Accordingly, all International arriving passengers should submit Air Suvidha Self Reporting Form on the Air Suvidha online portal (hosted on www.newdelhiairport.in), at least 72 hours before the scheduled travel.

As per the guidelines issued by the government, asymptomatic passengers arriving on domestic flights require to undergo 14 (fourteen) days of home quarantine. If it is a returning/onward journey within 7 days then no quarantine.For updated information on quarantine rules for domestic flights, please visit https://www.civilaviation.gov.in/en/covid-19

Passengers arriving on Vande Bharat can avail car rental services and state-operated bus transport. The service can only be booked on arrival post completion of MCGM related formalities. The details of authorized car rental operators are provided below:
Akbar Travels of India Car Rental Services
Shree Sai Car Rental Services

Passengers shall use ground transport vehicle from authorized service providers offering services at the airport. Unless otherwise approved by MCGM authorities for special/emergency cases, passengers are not allowed to use their own vehicle or car rental services from entities other than those permitted by authorities to for transporting passengers arriving in International (Vande Bharat Mission/Repatriation flights).

MCGM has designated hotel where quarantine facility is provided for passengers arriving on international flights. Based on the availability of hotel rooms, the list of authorised hotels is maintained with MCGM authorities and passengers may choose any hotel as per their budget and convenience.

Pranaam provides Skycap Services, a paid porter services for passengers who need help with the check-in baggage upon arrival on a domestic flight at Mumbai Airport. Passengers can book Skycap Services on https://Pranaam.csia.in for availing assistance from check-in baggage collection/Baggage Carousel till car parking/taxi pick-up zone.

Only those International arriving passengers who have received prior permission for exemption from Institutional quarantine through Air Suvidha online portal, will be allowed to board domestic flights.

Pranaam Services refer to paid meet and assist service at Mumbai Airport. The services are operational and can be availed by all passengers with prior booking on arrival and departure. It helps its guests with airport and airline procedures and ensures a smooth and hassle-free transit for all guests with warmth and care. Services are available for booking on www.pranaam.csia.in

Aarogya Setu app is a tracking app. It is designed to track users that may have the coronavirus infection thereby enabling its registered users to be notified, traced and suitably supported. It also functions as an indicator of whether or not a user has been infected or likely to be infected. It is mandatory for everyone including personnel working at the airport and passengers, to have the Aarogya Setu app installed on their mobile before entering the airport premises.

Passengers with Red display on Aarogya Setu app are advised not to travel and to maintain complete isolation to mitigating any possibility of spread of COVID-19. Please also note that Passengers with Red display on Aarogya Setu app will not be allowed to enter the airport terminal premises. However, the Passengers with Green and Orange display will be allowed to enter the terminal building post successful completion of the entry process along with thermal scanning. To download the app, refer link https://web.Swaraksha.gov.in/in

As per the circular published by Directorate General of Civil Aviation (DGCA) https://dgca.gov.in/digigov-portal/, scheduled International commercial passenger services are suspended until 31st July 2020. This restriction shall not apply to International all cargo-operations and flights specifically approved by DGCA.

Limited Retail and F&B outlets are operational at Airport for passengers serving on Domestic and International Flights. All necessary precautions for safety and hygiene are taken at all operational outlets for serving passengers.

Lounge services can be availed by passengers departing on domestic flights. Passengers can visit the GVK Lounge and the Travelers Lounge as may be applicable. Airport Hotel (Nirata Airport Transit Hotel & Lounge) is also operational. Passengers with a valid ticket can book a hotel stay. For more details about hotel booking and stay options at the airport, please visit https://www.nirantahotels.com/

Passengers can avail long term parking at Mumbai Airport. Please share your requirement with parking manager on vehicle.parking@gvk.com for availing the long term (more than 24 hours) parking facility at Mumbai Airport.

"Passengers arriving in Mumbai much before the flight departure time should make necessary arrangements for rest/hotel stay as may be convenient. In addition to hotels available near airport, such passengers may choose to book a stay with Niranta Transit Hotel located inside Terminal 2. For more details about hotel booking and stay options at the airport, please visit https://www.nirantahotels.com/

We recommend passengers to reach the airport at least 2 hours and 4 hours prior to the STD (Standard Time to Departure) of their Domestic and International flight respectively.

In order to ensure passenger safety various measure have been taken at the airport. However, there is no major change in process. Passengers to enter from departure entry gate designated to their airline. It may please be noted that the passenger(s):

• Should have completed the web-checking before arriving at the airport;
• Shall have to go through thermal scanning successfully as per the Government guidelines. Any passengers with symptom of COVID-19 infection will not be allowed to enter the airport terminal building.
• Should have Aarogya Setu App installed on their mobile phones before reaching the airport.
• May be required to provide self-declaration about their health and well-being.
• Are advised to go through the Govt. guidelines and confirm the flight status with their respective airlines before leaving for the airport.
• He/she should also download the baggage tag/baggage identification number.
• Further, passengers with symptoms like cold, cough, fever, difficulty in breathing, body ache etc are not allowed to enter airport premises and will not be allowed to travel.

Entry to the airport is controlled by the Central Industrial Security Force (CISF) and generally passengers are allowed to enter the terminal building 4 hours prior to the STD of the domestic flight time and 4-5 hours prior to the STD of an International Flight. Entry of passengers travelling on Vande Bharat mission flights/repatriation flights is generally subject to opening of check-in counter of airlines. Also, in case of any major delay in such International departing flights, passengers may not be permitted to enter the terminal building.

Self-declaration is an undertaking from passenger in adherence to the health protocol as prescribed by GOI:

• Not residing in any containment zone
• Not suffering from any fever/cough/any respiratory distress
• Not under quarantine
• If any of the above mentioned symptoms are developed, we urge you to contact the concerned health authorities immediately
• Not tested COVID-19 positive in last 2 months
• Eligible to travel as per extant norms
• Make mobile number/contact details available to the airlines whenever required by them
• Understand that if air journey is undertaken without meeting eligibility criteria is liable to penal action
• Undertake to adhere to the health protocol prescribed by the State.

It is recommended that all passengers should wear protective gears/equipment at all times during their travel. In the event of additional requirements of PPE, passengers can purchase the same at pharmacy stores located at the airport at various locations as provided below:

• Apollo Pharmacy Near Terminal Entry Gate no. 6, Terminal 2
• Apollo Pharmacy Near Information Counter, Check-in hall, Terminal 2
• Apollo Pharmacy Near Post Security Check area, Terminal 2
• Apollo Pharmacy Near Exit Gate A and Gate B, Terminal 2 Arrivals

CSMIA has taken various precautionary measures for the safety of its personnel and passengers to prevent COVID-19 spread including:

• Thermal screening of all passengers and staff;
• Availability of hand sanitizers at all touch points;
• Pre-planned seating arrangements in all areas to ensure social distancing
• Regular sanitization of assets at all touch points;
• Ensuring strict compliance of social distancing norms by the passengers and staff to minimize direct contact;
• Pre-planned seating arrangements in all areas to ensure social distancing
• Arrangement for proper disposing of used masks, face shields, gloves and PPEs etc.; and
• Sufficient availability of face masks, gloves & hand sanitizers at the pharmacy outlets at the airport.
• Sanitization mats available at the departure entry gates for sanitization of shoes.

The scheduled International commercial passenger services are suspended until 31st August 2020. This restriction shall not apply to International all cargo-operations and flights specifically approved by the DGCA.