Current Openings

Pranaam GVK Guest Services' is designed to provide guests a seamless and stress-free experience while travelling through Chhatrapati Shivaji Maharaj International Airport (CSMIA). It aims to provide highest standard of services and to ensure a unique and memorable experience to passengers at airport. 

We are hiring for Reservation Executive to track & oversee reservations operations of Pranaam Services proficiently.

Key Result Areas & Outcomes expected from the Role

• Process reservations by mail, telephone, guest referral and web queries on online and offline medium.
• Assist B2B and B2C clients with online reservations and amendments
• Take online feedbacks from customers and guests on online and offline medium. Convey direct requests and unresolved issues from customers to the designated resource via appropriate sources
• Provide operational support for handling passengers when required
• Update availability of services to channel partners like GDS, OTA and Web booking systems
• Possess all information related to product and service offerings and provide timely and adequate information to customers as per their inquiry
• Maintain and update MIS/database of passengers, customer interactions and transactions, feedback etc.
• Verify and confirm requests of customers over a telephonic conversation, prior to their arrival at the airport and provide them a brief of the service to be rendered
• Maintain good working relations with various stakeholders with the aim of providing smooth service to passengers at all touch points
• Ensure that customers receive high standards of service and a stress free experience at the airport
• Understand and interpret customers’ requirements and suggest value added services to enhance their experience at the airport
• Cross sell and up sell services to passengers with the aim of enhance experience for customers and revenue for meet and assist services
• Ensure that passenger feedback is captured and processed in a timely manner
• Regularly identify, suggest and implement methods of enhancing passenger experience

Educational Qualification:  
Any graduate preferably with certification in airline ticketing on GDS/Hospitality management

Experience:
Essential: 2 - 3 years of experience in the field of reservations in service industry

Desired:

• Prior experience in Call Center / Ticketing function/ NBFC , travel industry.
• Excellent verbal and written communication skills.
• Good working knowledge of MS office tools particularly creating MS excel.
• Verbal fluency in any of the foreign language (Arabic and/or French) would be an added advantage.
• Job involves working in 12 hour rotational shifts (day/night)
• Experience in telephone handling & proficiency of MS Office (Word & Excel)

Please do not submit your profile if you have applied at GVK CSIA in the last 6 Month.

Mumbai International Airport Ltd.(MIAL) has been very active in the area of Environment and same is evident from the various recognitions received from reputed agencies. We are looking for Asst General Manager/Deputy General Manager to lead our Environment domain. Please share profile on pooja.srivastava/Austa.dsouza@gvk.com

Few key deliverables of the role is shared below:

Job Purpose:

Responsible for Environmental Compliance , Sustainability Initiatives of Airport operations and to achieve excellence in fields of Environment at CSMIA Airport.

Educational Qualification:

A Bachelor in Environmental Engineering or Post Graduate degree in Environmental science from recognized and reputed Institute

Experience :

Essential: 15-18 years in the field of Environment preferably at large airports with at around 8 years’ experience in the leading position.

Key Elements of the Role:

• Lead to achieve the target environmental efficiencies and drive sustainable improvements
• Work towards achieving excellence in Environment for MIAL
• Ensure compliance to all policies, procedures and guidelines
• Establishing network with all concerned agencies Identify & implement various Environmental Initiatives at airport
• Release of comprehensive Biennial Sustainability Report Ensure compliance to ISO 14001 –Environmental Management System
• To lead introduction of a continuous improvement process related to improvement in Environmental performance of organisation.
• To lead and coordinate all environment related programs outlined as per OMDA.
• Decision making to achieve environmental excellence at CSMIA
• To ensure the environmental legal compliance for CSMIA
• Define clear responsibilities for the Identification, Evaluation, Estimation, Mitigation strategies, and Monitoring of environmental impacts.
• Plan the implementation of policy and procedural changes to ensure the compliance with ICAO guidelines and DGCA rules and Applicable environmental regulations.
• Ensure CSMIA’s Compliance to terms and conditions laid down in MoEF clearance, MPCB consent and OMDA obligations.
• Ensure Monitoring of different environmental parameters as per EMP and MOEF guidelines
• Obtain environment related regulatory clearances from Central and State Governments from time to time, as per the need.

Technical / Functional Skills Required/Preferred

• Good knowledge of engineering process related to airports
• Good knowledge of Environment standards, aviation legislation and regulation with ability to ensure that MIAL and 3rd parties comply with these regulations in practice.
• Thorough understanding of improvement in Environment management system and impact of risk on the total business plan.
• Thorough knowledge in CDP and carbon foot printing. Sound knowledge of Sustainability Reporting process & GRI standards Good Knowledge of ISO 14001 standard

Please do not submit your profile if you have applied at GVK CSIA in the last 6 Month.