Special Assistance Facility
To make the journey smooth and comfortable, we at CSMIA provide assistance, information and advice to passengers with special needs at various checkpoints throughout the airport.
Free Wheelchair Services By Airlines
You can place a wheelchair assistance request with respective airlines while booking your tickets.
Private Mobility - Paid
Aviaxpert offers wheelchair assistance (i.e. manual and automated) on chargeable basis to passengers travelling from T2 at CSMIA.
Passengers can place their request for a wheelchair either at the counter situated in between Gate No. 7 and 8 on the kerbside Level 4, T2, CSMIA or book on +91- 9819988855. The same no. can be used for t1 as well. You can also drop a request at wheelchairbooking@aviaxpert.net
Please Note:
*Charges per trip (from check-in to boarding) :
Terminal 2: Rs 1180/- inclusive of GST
Terminal 1: Rs 500/- (Disclaimer: currently non-operational)
These charges are subject to change without any further intimation. This is an additional service offered at T2 and T1 and is over and above the complimentary wheelchair assistance offered by airlines while booking the tickets.
To assist you on your journey via CSMIA, trained representatives are available for wheelchair assistance.
Passenger Service Executive (PSE) available at:
Terminal 2 at Information Desk in Arrival, Retail Area & Departure
Ramps
At CSMIA, we have made ramps available for seamless movement of wheelchairs. Clams too are made available for passengers with special needs.
Ramps are available at:
Terminal 2 outside the Departure and Arrival Gates.
Terminal 1 outside Departure & Arrival (Disclaimer: currently non-operational)
Help Phone
To assist the people with special needs, help phones with braille indicating ‘Information’ have been placed at the airport.
Help phones are available at:
Terminal 2 at the Arrivals, Security Holding Area & Departure
Help Phone
Passenger assistance for wheel chair, unaccompanied minors, baby stroller & emergency
| Airlines |
|
|
| Air India |
55115/55117 |
55079 |
| Air India Express |
| All Nippon Airways |
| Korean Air |
| Kuwait Airways |
| Malaysia Airlines |
| Nepal Airlines |
| Thai Smile Airways |
| United Airlines |
| Yemenia Airways |
| Indigo |
55189 |
- |
| Spicejet |
9930705453/55199 |
55197 / 55199 |
| Air Canada |
59657 |
- |
| Air France |
| Air Mauritius |
| Air Vistara |
| Bhutan Airlines |
| Emirates |
| Go Air |
| Gulf Air |
| Iran Air |
| Kenya Aiways |
| KLM |
| Lufthansa |
| Oman Air |
| Swiss Air |
| Virgin Atlantic |
| Air Arabia |
59396 |
- |
| Air China |
| Air Seychelles |
| Bangkok Airways |
| British Airways |
| Cathay Pacific Airways |
| Egypt Airlines |
| EL AL |
| Ethiopian Airlines |
| Etihad Airways |
| Fly Dubai |
| Iraqi Airways |
| Jazeera Airways |
| Malindo Airlines |
| Qatar Airways |
| Rwand Air |
| Saudi Arabian Airlines |
| Singapore Airlines |
| Srilankan Airlines |
| Thai Airways |
| Thai Lion Air |
| Turkish Airlines |
| Uzbekistan Airways |
| Baby stroller |
51177 / 51178 |
| Emergency |
50108 |