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Special Assistance FACILITY

CSMIA

Special Assistance FACILITY

To make the journey smooth and comfortable, we at CSMIA provide assistance, information and advice to passengers with special needs at various checkpoints throughout the airport.

Free Wheelchair Services By Airlines

You can place a wheelchair assistance request with respective airlines while booking your tickets.

Domestic Terminals
International Terminal
AIRLINES CODE WEBSITE
AIR ARABIA G9 https://www.airarabia.com/en
AIR CANADA AC https://www.aircanada.com/ca/en/aco/home.html
AIR CHINA CA https://www.airchina.co.in/IN/GB/Home
AIR FRANCE AF https://www.airfrance.us/
AIR INDIA AI www.airindia.com
AIR INDIA EXPRESS IX https://www.airindiaexpress.in/en
AIR MAURITIUS MK https://www.airmauritius.com/
AIR SEYCHELLES HM https://www.airseychelles.com/
ALL NIPPON AIRWAYS NH https://www.ana.co.jp/en/in/
BANGKOK AIRWAYS PG https://www.bangkokair.com/eng
BRITISH AIRWAYS BA https://www.britishairways.com/en-se/home#/
CATHAY PACIFIC AIRWAYS CX https://www.cathaypacific.com/cx/en_IN.html
EGYPT AIR MS https://www.egyptair.com/
DELTA AIRLINES DL https://www.delta.com/
EL AL ISRAEL AIRLINES LY www.elal.com/
EMIRATES EK https://www.emirates.com/in/english/
ETHIOPIAN AIRLINES ET https://www.ethiopianairlines.com/
ETIHAD AIRWAYS EY www.etihad.com/
FLYDUBAI FZ www.flydubai.com/flights
GARUDA INDONESIA GA https://www.garuda-indonesia.com/
GOAIR G8 www.goair.in
GULF AIR GF https://www.gulfair.com/
INDIGO 6E https://www.goindigo.in/
IRAN AIR IR www.iranair.com
IRAQI AIRWAYS IA www.iraqiairways.com.iq/
JAZEERA AIRWAYS J9 www.jazeeraairways.com/
JET AIRWAYS 9W www.jetairways.com
KENYA AIRWAYS KQ https://www.kenya-airways.com/in/
KLM Royal Dutch KL www.klm.com/
KOREAN AIR KE https://www.koreanair.com/
KUWAIT AIRWAYS KU https://www.kuwaitairways.com/en
THAI LION AIR SL https://lionairthai.com/en/
LUFTHANSA LH www.lufthansa.com/
MALAYSIA AIRLINES MH www.malaysiaairlines.com/
MALINDO AIR OD https://www.malindoair.com/
OMAN AIR WY https://www.omanair.com/
QATAR AIRWAYS QR www.qatarairways.com/
ROYAL NEPAL AIRLINES RA www.nepalairlines.com.np/
RWAND AIR WB https://www.rwandair.com/
SAUDI ARABIAN AIRLINES SV www.saudiairlines.com
SINGAPORE AIRLINES SQ www.singaporeair.com
SPICE JET SG www.spicejet.com
SRILANKAN AIRLINES UL www.srilankan.com
SWISS LX www.swiss.com
THAI AIRWAYS TG www.thaiairways.com
THAI SMILE AIRWAYS WE https://www.thaismileair.com/
TURKISH AIRLINES TK https://www.turkishairlines.com/
UNITED AIRLINES UA https://www.united.com/
UZBEKISTAN AIRWAYS HY https://book.uzairways.com/en/?806
VIRGIN ATLANTIC VS https://www.virginatlantic.com/in/en
YEMEN AIRWAYS IY https://www.yemenia.com/

Private Mobility - Paid

Aviaxpert offers wheelchair assistance (i.e. manual and automated) on chargeable basis to passengers travelling from T2 at CSMIA.  

Passengers can place their request for a wheelchair either at the counter situated in between Gate No. 7 and 8 on the kerbside Level 4, T2, CSMIA or book on +91- 9819988855. The same no. can be used for t1 as well. You can also drop a request at wheelchairbooking@aviaxpert.net 

Please Note:
*Charges per trip (from check-in to boarding) : 
Terminal 2: Rs 1180/- inclusive of GST
Terminal 1: Rs 500/- (Disclaimer: currently non-operational)

These charges are subject to change without any further intimation. This is an additional service offered at T2 and T1 and is over and above the complimentary wheelchair assistance offered by airlines while booking the tickets. 

To assist you on your journey via CSMIA, trained representatives are available for wheelchair assistance.
Passenger Service Executive (PSE) available at:
Terminal 2 at Information Desk in Arrival, Retail Area & Departure

Ramps
At CSMIA, we have made ramps available for seamless movement of wheelchairs. Clams too are made available for passengers with special needs.
Ramps are available at:
Terminal 1 outside Departure & Arrival
Terminal 2 outside the Departure and Arrival Gates.

Help Phone
To assist the people with special needs, help phones with braille indicating ‘Information’ have been placed at the airport.

Help phones are available at:
Terminal 2 at the Arrivals, Security Holding Area & Departure

Help Phone

Passenger assistance for wheel chair, unaccompanied minors, baby stroller & emergency

Airlines
Air India 55115/55117 55079
Air India Express
All Nippon Airways
Korean Air
Kuwait Airways
Malaysia Airlines
Nepal Airlines
Thai Smile Airways
United Airlines
Yemenia Airways
Indigo 55189 -
Spicejet 9930705453/55199 55197 / 55199
Air Canada 59657 -
Air France
Air Mauritius
Air Vistara
Bhutan Airlines
Emirates
Go Air
Gulf Air
Iran Air
Kenya Aiways
KLM
Lufthansa
Oman Air
Swiss Air
Virgin Atlantic
Air Arabia 59396 -
Air China
Air Seychelles
Bangkok Airways
British Airways
Cathay Pacific Airways
Egypt Airlines
EL AL
Ethiopian Airlines
Etihad Airways
Fly Dubai
Iraqi Airways
Jazeera Airways
Malindo Airlines
Qatar Airways
Rwand Air
Saudi Arabian Airlines
Singapore Airlines
Srilankan Airlines
Thai Airways
Thai Lion Air
Turkish Airlines
Uzbekistan Airways
Baby stroller 51177 / 51178
Emergency 50108

Get In Touch

Call

GVK CSMIA 24x7 Helpline Number

022 66851010

Mail

For feedbacks & suggestions mail us at

feedback@csia.gvk.com

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