At CSMIA we are committed to our vision "To be one of the world's best airports that consistently delights customers and be the pride of Mumbai".
CSMIA has earned the 2020 Airport Service Quality (ASQ) Award for: Best Airport by Size and Region (over 40 million passengers per year in Asia-Pacific). During this most difficult and challenging of years, our customers have spoken and recognized the successful efforts of our team in providing a superior customer experience under trying circumstances.
CSMIA has also earned recognition in ACI World’s Voice of the Customer initiative. This initiative recognizes airports that continued to prioritize their customers and remained committed to ensuring that their voice was heard during the COVID-19 pandemic in 2020.
We thank our passengers and partners for their continued support and confidence in us.